Frequently Asked Questions

Yes! Our lobby is open to our clients without their pets. We found that our patients become more stressed when waiting in the lobby with other animals, so we’ve decided to keep this area open for pet parents only. So, if you need to stop by for your pet’s food or medication, please come on in!

One good thing to come out of COVID and providing curbside service is that we recognized a significant change in our patient’s stress and behavior, and not in the way you may think! Patients were calmer and less anxious when brought directly into our exam rooms versus waiting in the lobby. This caused us to think about how we could make their improved experience a permanent part of our care plan, which is why we start every appointment with a phone call to you while you’re in your car.

Upon arrival for your pet’s visit with the doctor, you will call the office to let us know you’ve arrived. Once checked in, a veterinary technician will call you back and ask you some medical questions. Then they will have you come to the door and escort you directly to an exam room where the rest of your visit will take place.

The doctor will come in and examine your pet. You will have the opportunity to discuss any questions or concerns with them at this time. They will discuss their medical findings and recommendations with you. Food, medications, and other supplies will be brought right to the exam room for you if needed. After your visit is complete, a staff member will return to the exam room to assist you in processing payment for your visit and then assist you to the nearest exit.

If you prefer to wait in your car due to reasons such as illness or caring for young children, we can always accommodate these visits with curbside service.

We advise you to plan to be at our hospital for at least one hour.

We’re here for you and your pet in times of unexpected illness. During regular business hours, we do our best not to turn any patient of ours away. We know that our local emergency hospitals are overwhelmed, and many patients are waiting several hours to be seen. To be able to see your pet on an urgent basis, we often need to double or triple-book our appointments. With a limited number of exam rooms, we must prioritize their use, which is why all of our urgent care visits remain as curbside services.

Upon arrival, call the office to let us know that you’ve arrived. Once checked in, a veterinary technician will call you back and ask you important medical questions. Then they will meet you at the door and collect your pet for the doctor to evaluate. Once the doctor has evaluated your pet, they will call you or meet you outside to discuss their medical findings and recommendations. If needed, further medical treatment will be provided to your pet. Once treatment is completed, a receptionist will call you to review the charges and collect payment. Then the technician will meet you at the front door, return your pet to you, and review any medications/special instructions.

We advise you to plan to be at our hospital for at least one hour or possibly longer.

With a limited number of exam rooms, we must prioritize their use for our doctors, which is why all our technician appointments remain curbside services.

Upon arrival, call the office to let us know that you’ve arrived. Once checked in, a veterinary technician will call you back and ask you important medical questions. Then they will meet you at the door and collect your pet for their medical service. Once that service has been performed, the receptionist will call you to review the charges and collect payment. Then the technician will meet you at the front door, return your pet to you, and review any medications/special instructions.

We advise you to plan to be at our hospital for at least 30 minutes to one hour.

Your pet should be examined by a doctor at least once per year. Sometimes they need more frequent visits, especially as they age or are on chronic medication. Pets age much faster than humans do, so it’s important that they are seen on a regular basis so disease and illness can be caught early. Many diseases, if treated early, are easily managed and allow your pet to live a long and healthy life!

Blood tests screen for a variety of issues, including kidney and liver disease, diabetes, cancer, and a variety of other issues that can be treated if caught early. Regular blood tests will also give our veterinarian a baseline to compare against over time. There are many different blood panels. Please speak with your veterinarian today for their recommendations.

Dental disease is a common problem among pets. It’s estimated that 80% of dogs and 70% of cats over the age of 3 years suffer from some degree of periodontal disease. If left untreated, this can lead to many other serious health complications, such as heart disease. During your pet’s physical, the doctor will examine their mouth and let you know if they have any concerns. Our veterinary team can teach you how to maintain the health of your pet’s mouth by brushing their teeth at home and utilizing other dental care products.

More than half of the dogs and cats in the U.S. are overweight, according to a recent survey by the Association for Pet Obesity and Prevention. Many pet owners aren’t aware that their pet is at an unhealthy weight. Ask your veterinarian if your pet is within the appropriate weight range for their breed, size, and stature. Then, if there is a problem, we can work together to solve the issue.

Yes! Heartworm infection is transmitted by mosquitoes and attacks the lungs and heart, and can be fatal to both dogs and cats. While the number of cases in Connecticut is not as high as they are in the Southern states, the American Heartworm Society recorded an average number of 6-25 cases per clinic in 2022, just in Connecticut alone. Unpredictable weather patterns and the ability of hardy mosquitoes to survive in protected areas (as well as indoors) make it difficult to predict when heartworms aren’t in season. Fortunately, heartworm prevention is highly effective when given faithfully, and the year-round cost of preventing the disease in pets is a small fraction of the cost of heartworm treatment!